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Administrative Assistant at Remoteli

Administrative Assistant

Remoteli

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Remoteli is seeking the services of qualified, hardworking, and experienced individuals for the position of an Administrative Assistant. The successful candidate will provide professional customer support through email, chat, and video/phone communication channels. The following are the responsibilities and qualifications for the position;

Role Overview:

The Customer Support & Administrative Assistant is responsible for providing high-quality customer service and operational support to US-based clients. This role focuses on managing customer communications, supporting administrative workflows, and ensuring smooth day-to-day coordination across teams. The ideal candidate is a confident communicator with excellent spoken English, strong organisational skills, and the ability to work professionally in a remote, fast-paced environment.

Key Duties & Responsibilities:

  • Provide professional customer support through email, chat, and video/phone communication channels.
  • Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
  • Support administrative functions including scheduling, documentation, data entry, and internal coordination.
  • Maintain clear and timely communication with US-based clients and international stakeholders.
  • Assist with operational tasks such as reporting, follow-ups, and process tracking.
  • Collaborate with internal teams to ensure customer needs are addressed promptly.
  • Manage multiple priorities while maintaining attention to detail and service quality.
  • Contribute to the continuous improvement of customer support and administrative workflows.

Required Skills & Competencies:

  • Bachelor’s degree in Business Administration, Communications, Management, or a related field.
  • 3–5 years of professional experience in customer support, administrative support, or other client-facing roles.
  • Excellent spoken and written English with a confident, professional communication style.
  • Strong organisational and time-management skills.
  • Ability to work independently in a remote environment while maintaining accountability.
  • Strong interpersonal skills with a calm and solutions-oriented approach.

Tools & Systems Proficiency:

  • Customer Support Platforms: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud.
  • Communication & Collaboration Tools: Slack, Microsoft Teams, Zoom, Google Meet.
  • Productivity Suites: Google Workspace (Docs, Sheets, Gmail), Microsoft Office (Outlook, Excel, Word).
  • Task & Project Management Tools: Asana, Trello,
    Monday.com    , ClickUp.
  • Scheduling Tools: Calendly, Google Calendar, Outlook Calendar.

Preferred Qualifications & Experience:

  • Experience supporting international clients is a plus.
  • Excellent spoken English with clear articulation and an accent that is easily understood by global audiences.
  • Confident and relaxed presentation style for client-facing communication.
  • Ability to thrive in a dynamic, fast-paced support environment.

Intro Video Requirement (Critical for Shortlisting)

As part of the screening process, shortlisted candidates will be asked to submit a 3–5 minute introductory video to recruitment@remoteli.co.uk, covering:

  • A brief self-introduction
  • A walkthrough of their CV and experience
  • Natural, professional speaking style

Video Guidelines:

  • Selfie-style recording is acceptable
  • Clear audio and clean background
  • Professional but relaxed delivery

 

How to Apply

Apply for Administrative Assistant

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