IT Coordinator at Ibis Styles

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Accra, Ghana. In this role, you'll be the backbone of our IT operations, ensuring smooth day-to-day technology support and coordination across the organization. You'll work closely with both technical teams and end-users, providing efficient solutions and maintaining our IT infrastructure with precision and professionalism.

       i.          Provide first-level technical support and troubleshooting for hardware, software, and network-related issues

     ii.          Manage and track IT support requests using ticketing systems, ensuring timely resolution and follow-up

    iii.          Coordinate IT equipment procurement, inventory management, and asset tracking

   iv.          Assist with user onboarding by setting up accounts, configuring systems, and providing technical orientation

     v.          Monitor and maintain IT systems, ensuring optimal performance and security compliance

   vi.          Document IT processes, procedures, and solutions to support knowledge sharing across the organization

  vii.          Coordinate with IT vendors and service providers to resolve technical issues and manage service agreements

viii.          Perform routine system maintenance, updates, and backups to ensure data integrity

   ix.          Support the implementation of IT policies and security best practices across the organization

     x.          Maintain organized records of IT incidents, resolutions, and system configurations

   xi.          Collaborate with team members to identify and implement process improvements

  xii.          Respond to user inquiries with empathy and clear communication, ensuring customer satisfaction

Qualifications

       i.          Proven experience in IT support, help desk operations, or similar technical coordination role

     ii.          Strong organizational and time management skills with the ability to prioritize multiple tasks

    iii.          Excellent attention to detail and analytical mindset for troubleshooting technical issues

   iv.          Solid understanding of IT systems, hardware, software, and basic networking concepts

     v.          Proficiency with ticketing systems and IT asset management tools

   vi.          Exceptional communication and interpersonal skills for supporting diverse user groups

  vii.          Ability to work both independently and collaboratively within a team environment

viii.          Problem-solving mindset with a proactive approach to identifying solutions

   ix.          Familiarity with IT security best practices and data protection principles

     x.          Comfortable with desk-based work while remaining flexible to support operational needs

   xi.          Strong written and verbal communication skills in English

  xii.          Resilience and adaptability in a fast-paced, dynamic environment

xiii.          Preferred: IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent

xiv.          Preferred: Experience with Windows and/or Mac operating systems administration

 xv.          Preferred: Knowledge of cloud-based services and virtualization technologies

Additional Information

Your team and working environment:
Ibis Styles Accra Airport City is a 3-star hotel located at Airport City, close to the International Airport. It has a conducive environment with hardworking and friendly staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.