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Customer Success Rep at DreamStart Labs

Customer Success Rep

DreamStart Labs

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DreamStart Labs is seeking the services of qualified, hardworking and results-oriented individuals for the position of Customer Success Representative to help us expand an exciting mobile app called DreamSave in the Ghana Market. The ideal candidate will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions and troubleshooting problems. As follows are the responsibilities and qualifications for the position;

About DreamSave

Our flagship product is an award-winning mobile app called DreamSave. It runs on a smartphone and is used by bookkeepers of savings groups to manage every aspect of a group. Today, groups use paper ledger books to record savings and loan transactions for their group. DreamSave acts as a “digital ledger”, replacing paper and ensuring accurate record keeping. Individual members can also use DreamSave to view their savings groups and see their balances at any time. 

Responsibilities

·       The candidate will be the primary person responsible for training the local partner staff on how to use DeamSave, including setting up groups, running meetings, answering questions and troubleshooting problems.

·       The candidate will be responsible for supporting our partners and our groups with excellent services as they use the DreamSave app. This will require being highly responsive when questions arise and helping resolve them quickly.

·       The candidate will be acting as our business representative in Ghana, occasionally speaking or presenting at conferences, workshops, stakeholder meetings and sometimes on local radio and television programs or advertisements.

·       The candidate should be fluent in speaking and writing in Akan and/or any other local languages, in addition to English. Throughout this role, there may be the need to translate materials for training or support purposes.

Qualification

·       Passionate believer in our mission to help people in need

·       Great people skills with a proven ability to solve problems

·       Ability to remain calm and patient in stressful situations

·       Mindset of friendly service and supportive mentoring

·       Excellent trainer with good communication skills

·       High integrity and hard work with little supervision

·       Excellent project planning and project management skills

·       Experienced and comfortable with Andriod smartphones

·       Comfortable using web-based tools for collaboration, support, and working from home

·       College degree strongly preferred

·       General knowledge of savings, lending and microfinance

 

How to Apply

Apply for Customer Success Rep

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