Customer Service Representative at Regal Crest Travel & Tour
Customer Service Representative
Regal Crest Travel & Tour
Jobs In Kumasi
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How to Apply
- 1. Scroll down patiently and read the description and qualification of the Job
- 2. Click the Apply Here button and follow the instructions provided. Goodluck.
Regal Crest Travel & Tour is seeking qualified, hardworking, and experienced individuals for the position of Customer Service Representative. This is a full-time, on-site role for a Customer Service Representative located in Kumasi, Ghana. The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer service, resolving customer issues, and ensuring customer satisfaction. The representative will also assist with providing information about travel and tour services, managing bookings, and maintaining accurate records of customer interactions and transactions. The following are the responsibilities and qualifications for the position;
Responsibilities
i. Responsible for handling customer inquiries
ii. Responsible for providing excellent customer service
iii. Responsible for resolving customer issues
iv. Responsible for ensuring customer satisfaction
v. Responsible for assisting with providing information about travel and tour services
vi. Responsible for managing bookings
vii. Responsible for maintaining accurate records of customer interactions and transactions
Qualifications
i. Experience in Customer Satisfaction and Customer Experience
ii. Excellent communication and interpersonal skills
iii. Strong problem-solving and conflict resolution skills
iv. Ability to work independently and as part of a team
v. Prior experience in the logistics or transportation industry is a plus
vi. Degree in relevant studies
vii. Minimum 2years of experience in the same role
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