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Receptionist at Alisa Hotel

Receptionist

Alisa Hotel

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Alisa Hotel is seeking the services of qualified and hardworking individuals for the position of receptionist. The ideal candidate will be responsible for greeting guests warmly and assisting with check-in and check-out procedures. The ideal candidate must have proven experience in hotel guest services and excellent written and verbal communication skills. As follows are the responsibilities and qualifications for the position;

Responsibilities

·       The candidate will be responsible for greeting guests warmly and assisting with check-in and checkout procedures.

·       The candidate will provide information about hotel services, amenities and local attractions.

·       The candidate will be responsible for addressing guest inquiries, requests and complaints promptly and courteously.

·       The candidate must ensure accurate and complete guest records are maintained.

·       The candidate will be responsible for processing payments, issuing room keys, and managing billing and invoicing according to company policy.

·       The candidate will answer phone calls, direct calls to appropriate departments, and take messages when necessary.

·       The candidate must communicate effectively with housekeeping, maintenance and other departments to ensure smooth operations.

·       The candidate will be responsible for monitoring the lobby area and ensuring it is clean, well-organised and welcoming.

·       The candidate will be responsible for handling guest complaints or issues with professionalism and escalate to management if needed.

·       The candidate will be responsible for handling special requests and ensuring guest satisfaction.

Qualification

·       Proven experience in hotel guest service

·       Excellent written and verbal communication skills

·       Good interpersonal and coordination skills

·       Proficiency in Microsoft Office Suite and hotel management software

·       Ability to multitask and work in a fast-paced environment

·       Excellent customer service and problem-solving skills

·       Strong attention to detail and organisation abilities

·       Ability to remain calm and professional under pressure

·       The ability to speak an international language, preferably French, is desired

·       Receptionists typically work in shifts, including evenings, weekends, and holidays to accommodate guests’ schedules

·       The role requires standing for extended periods and interacting with guests throughout the day

 

How to Apply

Apply for Receptionist

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