Operations Manager at Duapa Agri Products Ltd

Scope of Role

Role begins: After procurement is completed and goods are received at the warehouse/factory (GRN and initial QC sampling).

Role ends: At dispatch for export, delivery to off-takers, or release of finished products to market.

Key Responsibilities

·       Production & Processing Operations

       i.          Plan, supervise, and coordinate production and processing activities across all sites, including:

     ii.          Partner/toll processing facilities

    iii.          Duapa-managed processing plants

    iv.          Finished-goods and food production sites

     v.          Ensure adherence to approved SOPs, production schedules, and shift discipline.

    vi.          Monitor production outputs, yields, downtime, rejects, and corrective actions.

  vii.          Supervise site-level Production/Processing Supervisors and ensure consistent reporting.

viii.          Coordinate basic maintenance planning and operational readiness across sites.

·       Logistics, Warehousing & Inventory Management

       i.          Oversee all logistics operations, including inbound transfers, inter-site movements, exports, and deliveries to off-takers.

     ii.          Supervise warehousing operations to ensure:

    iii.          Accurate stock records

    iv.          Secure storage

     v.          Proper documentation

    vi.          Loss and shrinkage prevention

  vii.          Approve and monitor all stock movements, dispatch plans, and physical custody of goods.

viii.          Ensure inventory controls are enforced and aligned with internal control requirements.

·       Quality Control & Assurance

       i.          Embed quality control checks across receiving, processing, storage, and dispatch stages.

     ii.          Oversee raw material quality assessments for export commodities (e.g. Raw Cashew Nuts, Cashew Kernels, Shea Nuts, Shea Butter etc), working with QC personnel and providing escalation support.

    iii.          Supervise processing and finished-goods quality assurance, including: In-process quality checks

    iv.          Packaging integrity

     v.          Batch traceability

    vi.          Compliance with food safety and quality standards

  vii.          Ensure all quality issues, rejections, and disputes are documented and resolved with clear corrective actions.

viii.          Support the Managing Director on final quality sign-off and dispute escalation where required.

·       Operations Coordination & Cross-Functional Alignment

       i.          Act as the primary coordination point between Operations and:

     ii.          Procurement: delivery schedules, specifications, rejection feedback, yield data

    iii.          Finance: stock valuation, cost tracking, approvals, internal controls

    iv.          Commercial: production planning against sales orders, delivery timelines, packaging requirements

     v.          Ensure operational alignment without overlap or role conflict.

    vi.          Drive disciplined communication and follow-through across all operational units.

·       Operations Control & Reporting

       i.          Supervise the Operations Coordinator as the operational control tower.

     ii.          Ensure daily, weekly, and monthly reporting across:

    iii.          Production performance

    iv.          Stock movements and inventory balances

     v.          Logistics and dispatch status

    vi.          Quality metrics and incidents

  vii.          Track KPIs and follow up on action items to ensure execution discipline.

·       Decision Rights & Authority

       i.          The Operations Manager has authority over:

     ii.          Production planning and execution

    iii.          SOP enforcement and corrective actions

    iv.          Dispatch readiness and stock release (subject to quality clearance)

     v.          Logistics planning and warehouse controls

    vi.          Day-to-day operational decisions across production, logistics, inventory, and quality

Qualifications & Experience

Required

       i.          Bachelor's degree in Engineering, Production Management, Operations Management, Food Science, or a related field.

     ii.          Minimum 5 years of progressive experience in operations, production, or processing roles.

    iii.          Proven experience managing production, logistics, warehousing, and quality functions.

    iv.          Strong understanding of manufacturing or agro-processing operations.

     v.          Demonstrated ability to lead teams and enforce operational discipline.

Preferred

       i.          Experience in agro-processing, food manufacturing, FMCG, or export-oriented operations.

     ii.          Multi-site operations experience.

    iii.          Exposure to quality systems, traceability, and compliance standards.

Skills & Competencies

       i.          Strong operational leadership and execution capability

     ii.          Systems and SOP-driven mindset

    iii.          Analytical thinking with attention to detail

    iv.          Strong coordination and communication skills

     v.          Ability to manage complexity and competing priorities

    vi.          Integrity, accountability, and respect for internal controls

Performance Measures

       i.          Success in this role will be measured by:

     ii.          Operational stability and consistency

    iii.          Improved production yields and reduced downtime

    iv.          Reduced stock variances and operational losses

     v.          Improved quality compliance and reduced disputes

    vi.          Strong coordination across Procurement, Finance, and Commercial teams

  vii.          Reduced the need for direct founder intervention in daily operations