Relationship Manager at Financial Company
Relationship Manager
Financial Company
Jobs In Accra
-
How to Apply
- 1. Scroll down patiently and read the description and qualification of the Job
- 2. Click the Apply Here button and follow the instructions provided. Goodluck.
Job Summary
A Multinational financial institution seeks the services of Relationship Manager for Tema, Adum and Suame respectfully.
• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 5 years
Job Description/Requirements
General Description:
Sales and Business Growth
• Responsible for ensuring the achievement of monthly targets for both deposits and loans.
• Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
• Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.
• Organizing customer acquisition activities like market storms.
• Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.
• Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.
Customer Care and Relationship Management
• Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
• Segmentation of client portfolio to inform relationship management strategies.
• Collect and feedback all client complaints.
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
• Coordinate client visits by branch and senior managers.
• Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
• Must assist clients by delivering solutions and services as provided by the institution
Credit Analysis
• Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
• Responsible for the preparation and presentation of credit requests to the Credit Committee
• Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure
Portfolio Quality
• Must support collections team with “soft collections” techniques when required
• Responsible for the achievement of monthly portfolio quality standards set for the business
• Responsible for adherence to agreed Compliance standards.
Reporting
• Responsible for weekly reporting on progress and performance to Management.
• Responsible for any other task(s) that Management may assign.
Knowledge, Skills and Abilities Required:
• Degree in a related field
• Good selling and persuasion skills
• Good analytical skills
• Previous experience in similar role in a reputable institution would be advantageous.
• A demonstrable network of potential clients ready to on-board
• Must be focused, organized and able to meet deadlines
• Must take pride in delivery quality every time.
• Excellent knowledge of the Ghanaian Small business climate and preferences.
Skills / Attributes
• Analytical and hard working
• Self-motivated
• Excellent communication and interpersonal skills
• Ability to drive sales whiles maintaining an eye for portfolio quality
• Team spirit is essential
- Secretary
- Administrative Officer
- Executive Assistant
- Administration Officer
- Administrative Manager
Click a Related Job Below and Apply Now - Similar Category
- Administrative Officer
- Head of Marine and Mec. Eng.
- Customer Service Manager
- HR Intern
- Accountant
Click a Related Category Below and Apply Now - Similar Location
- Farm Administrator
- Warehouse Assistant
- Client Delivery Manager
- Office Assistant
- College Registrar