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Customer Relations Officer at Oyster Waste Management

Customer Relations Officer

Oyster Waste Management

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Oyster Waste Management Services Limited seeks qualified, hardworking, experienced individuals for the Customer Relations Officer position. The successful candidate will oversee and support the Customer Support team in handling enquiries and complaints. The following are the responsibilities and qualifications for the position;

Key Responsibilities

·       Oversee and support the Customer Support team in handling enquiries and complaints

·       Build and maintain strong relationships with key and recurring clients

·       Develop and implement customer service standards and procedures

·       Analyse customer feedback and complaint trends to recommend improvements

·       Coordinate with Operations and Business Development on client onboarding and renewals

·       Prepare periodic customer service performance reports for management

·       Handle escalated or high-priority client complaints and disputes

Qualifications & Experience

·       Bachelor's Degree in Marketing, Business Administration, Public Relations, or related field

·       Minimum 3-4 years' experience in customer relations, account management, or client services

·       Proficiency in CRM systems and MS Office applications

Skills & Competencies

·       Strong leadership and people management skills

·       Excellent communication, negotiation, and conflict-resolution skills

·       Analytical skills to interpret customer feedback and service data

·       Professional, client-focused, and solutions-oriented approach

 

How to Apply

Apply for Customer Relations Officer

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