IT Coordinator at Plan International

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion, and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood, and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national, and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

The Opportunity

The IT Coordinator will lead the coordination and delivery of IT support services, manage local IT infrastructure, and administer corporate systems. The position ensures the provision of secure, reliable, and efficient technology services that support business continuity, enhance user productivity, and enable the achievement of organisational goals.

 Key Responsibilities

• Develop and implement IT operational and disaster recovery plans to ensure continuity of services.
• Ensure system security, access control, and compliance with corporate policies and procedures.
• Maintain reliable IT infrastructure, applications, and connectivity to support business operations.
• Provide timely first-line IT support and resolve user issues effectively.
• Perform proactive maintenance of IT systems to ensure business continuity and service levels.
• Support programme delivery within PIIAs through effective IT solutions and information management.
• Build user capacity by enhancing IT skills among staff and communities.
• Ensure adherence to safeguarding policies and perform additional duties as required
• Support to implement ICT operational plans (including information security) to ensure continuous delivery and operation of Information Systems.
• Support the implementation of ICT disaster recovery plans within the business continuity plan to ensure timely and effective restoration of ICT services in the event of a disaster.
• Recommend for approval the ICT infrastructure that complies with corporate standards for business continuity
• Maintain agreed levels of service provision and service levels to ensure compliance.
• Control appropriate Information Security plans to optimise the use of technology in support of the organisation’s objectives.

 About You

We are looking to recruit person (s) with:

• Bachelor's degree in computer science, Information Technology, or a related field, with a minimum of 5 years’ relevant professional experience
• Demonstrated expertise in designing, deploying, and managing LAN/WAN infrastructure and telecommunications networks.
• Strong hands-on experience in administering enterprise systems, including Microsoft Server environments, SQL Server, and email platforms (e.g., Exchange/Office 365).
• Proven experience in implementing, managing, and supporting organisational information systems and related technologies.
• Solid understanding of IT service management, system security, and business continuity practices.
• Capability to communicate ideas and technical information to a non-technical audience
• Working collaboratively as a team player, listening actively and valuing contributions
• Self-management and personal accountability
• Embraces Child-centeredness, Child protection, Community participation, and partnership
• Capability to coordinate and cooperate within interdisciplinary teams
• Able to prioritise work effectively for execution with limited resources