Simbrella Ghana is looking for an exceptional Account Manager to spearhead our commercial partnerships. The successful candidate will serve as the strategic, principal contact for our high-value corporate partners, building deep trust and maintaining flawless account plans. In this role, you won't just manage accounts; you will be the vital link between our cutting-edge credit-scoring technology and leading banks, fintechs, and telcos. If you thrive on turning technical innovation and integration into thriving, long-term commercial partnerships, this is your next career leap. The following are the responsibilities and qualifications for the position;
Key Responsibilities
· Champion Client Success: Serve as the strategic, principal contact for our high-value corporate partners, building deep trust and maintaining flawless account plans.
· Orchestrate Flawless Onboarding: Drive the commercial launch of new clients by collaborating seamlessly with internal Tech, Data Analytics, Operations, and Compliance teams to get products through the product development life cycle successfully.
· Fuel Revenue Growth: Proactively track service utilization, identify cross-selling opportunities, and lead contract renewal conversations to maximize account value.
· Resolve & Deliver: Act as a responsive, high-impact problem solver to coordinate the swift resolution of client inquiries and protect service quality.
· Commercial Guardrails: Keep your pulse on revenue health by monitoring service usage, preventing revenue leakage, and partnering with Finance for smooth billing and reconciliation.
Requirements
· Education: Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
· Experience: 2 to 3 years of proven success in B2B account management, relationship management, or customer success.
· Industry Edge: Strong working knowledge of Fintech, Banking, Digital Lending, Telecoms, or the tech ecosystem.
· Core Skills: Exceptional communication, problem-solving, and cross-functional stakeholder coordination with familiarity with CRM systems.