IT Support Officer at CEDA
IT Support Officer
CEDA
Jobs In Accra
-
How to Apply
- 1. Scroll down patiently and read the description and qualification of the Job
- 2. Click the Apply Here button and follow the instructions provided. Goodluck.
The Position reports to IT infrastructure Manager
Main purpose
The IT Support Officer serves as the primary point of contact for end-users seeking technical assistance within agency.
Responsibilities
• Providing professional and courteous support for supported software.
• Computing platforms and addressing technical queries over the phone.
• The role involves managing cloud solutions
• Overseeing computation, storage, network, and security in a hybrid cloud environment.
• As part of a collaborative team, the IT Support Officer responds to desktop and laptop help desk requests.
• Escalating issues when necessary to ensure efficient problem resolution.
Key Performance Areas
• Call resolution call referral and follow-up
• Availability of Public Cloud Services
• Systems Administration
• Customer Service
Position Requirements
Qualifications
• Bachelor's Degree in Computer Science or other related specialising in Information Systems Development and Administration.
Professional
• Administrator/Solution Architect Associate/MCSA/Cloud Architect/Data Engineer
Experience
• At least three(3) years' experience of cloud administration
- Video Editor
- Social Media Influencer
- Software Engineer – Robotics
- Media Monitors
- Data Analyst
Click a Related Job Below and Apply Now - Similar Category
- Customer Experience Ex.
- Office Administrator
- Accounts Personnel
- Site Architect
- Social Media Assistant
Click a Related Category Below and Apply Now - Similar Location
- Sales Supervisor
- Supervisory Manager
- Development Manager
- Procurement Assistant
- Sales Network Marketer