IT Infrastructure Manager at GB Foods

Our Purpose: “Celebrating local flavours” aims to empower and care for each of the local communities we belong to, and to bring out their authentic flavors. Some of our local brands have been in consumers' kitchens for over a century and have positioned themselves as authentically loved brands, as well as deeply rooted parts of the local culture.

Today, with a turnover of around 1,5 billion euros and a team of around 3,300 people, we are the preferred choice of millions of consumers.

Role:

Reporting to the Infrastructure & Communications Manager, Europe

The IT Infrastructure& Communications Manager will be responsible for overseeing the organization’s IT infrastructure, communication systems, and related services to ensure high availability, security, and performance. This role involves expertise in managing global IT infrastructure, data centers, networks, unified communications, and vendors while defining KPIs, driving improvements, and aligning IT services with business objectives.

 Key Responsibilities:

                 i.          Manage the African IT Operations & Services local team, both internal and external, in all BUs.

               ii.          Manage and oversee IT Infrastructure requests and incidents, ensuring timely resolution and optimal customer satisfaction related to infrastructure in Africa, such as servers, network devices, Wi-Fi, and firewall etc.

              iii.          Ensure local support to our factories in the region while engaging with other IT local teams in Business Applications and Data & Analytics.

             iv.          Capture demand related to Infrastructure& Telco, Workvivo, and service from the local leaders.

               v.          Ensure high standards of IT service delivery, meeting or exceeding SLAs (Service Level Agreements).

             vi.          Provide first-line support and coordinate with second and third-line support teams to resolve technical issues efficiently.

            vii.          Lead and participate in IT projects, ensuring they are completed on time, within scope, and to the required quality standards.

          viii.          Coordinate and manage infrastructure-related initiatives, such as network upgrades, data center migrations, server deployments, and cloud transitions.

             ix.          Maintain and update detailed project documentation, including project plans, timelines, status reports, and technical requirements, to the operations manager.

               x.          Support project-related change control, asset management, and configuration documentation. Assist in post-project reviews, capturing lessons learned and improvement opportunities.

What can you expect from us?

You will be part of a unique company in an exciting moment, when we are growing and becoming a very consolidated multinational in the FMCG Food industry, with many strong brands.

 What do we expect from you?

We are looking for someone who is committed, action-oriented, problem solver and excellent relationship skills, pays attention to detail, and is ready to explore the opportunities and challenges that the role brings.

Requirements

Behavioral & Technical Competencies

1. At least a bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Minimum of 10 years of working experience in IT Infrastructure management or a similar role.
3. Excellent understanding of infrastructure components such as servers, storage, networking, virtualization, and cloud services, leading End Customer support.
4. FMCG experience is an added advantage.
5. Working knowledge of network infrastructure: switches, routers, firewalls, VLANs, VPNs.
6. Experience with server operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper-V).
7. Exposure to cloud technologies (Azure, AWS, or GCP) and cloud migration activities.
8. Understanding of storage systems (SAN, NAS, RAID) and backup strategies.
9. Familiar with JIRA support tool and Change Management Process.
10. Awareness of data center standards, rack layouts, power, and cooling considerations.
11. Working knowledge of ITIL processes, especially in change and incident management.
12. Ability to operate effectively in a dynamic, fast-paced environment while ensuring system reliability and service continuity.
13. Strong attention to detail and good analytical skills
14. Strong ownership mindset with the ability to work independently, make decisions, and lead initiatives with minimal supervision.
15. Commitment to delivering high-quality IT services with a focus on user experience, business needs, and stakeholder satisfaction.
16. Ability to manage priorities, delegate tasks, and develop the team, putting proper plans in place.
17. Excellent written and verbal communication skills, with the ability to influence and engage stakeholders across all levels of the business.
18. Strong commitment to delivering high-quality IT services, ensuring customer satisfaction and alignment with business needs.