A reputable company seeks the services of hardworking and qualified Customer Service Advisors to join their team and provide exceptional support to clients. The ideal candidate will be responsible for handling customer inquiries, processing orders, and offering solutions to ensure a seamless experience. The ideal candidate should be able to communicate effectively, solve problems and collaborate with team members to maintain customer satisfaction. As follows are the responsibilities and qualifications for the position;
Responsibilities
· The candidate will be responsible for providing customer support services to clients.
· The candidate must ensure clients are listened to and attended to at all times
· The candidate must have good knowledge of all company products and services
· The candidate will solve customer problems and issues
· The candidate will be responsible for keeping records
Qualification
· Excellent communication and interpersonal skills
· Bachelor’s Degree in communication, engineering, administration, marketing or related field
· Customer service experience, preferably in the automotive industry
· Knowledge of automotive services and products
· Strong organisational and multitasking abilities