A reputable company in Tema is seeking the services of qualified and hardworking individuals for the position of a customer service executive. The ideal candidate should be able to assist customers with inquiries, complaints and issues professionally. As follows are the responsibilities and qualification for the position;
Responsibilities
· Candidate will assist customers with inquiries and complaints
· Candidate must ensure all customer issues are resolved professionally
· Candidate will upsell products and services to customers and enhance their overall experience
· Candidate must maintain a high level of customer satisfaction through effective communication and problem-solving skills
· Candidate must ensure customer records are update accurately in the system
Qualification
· Diploma/HND or Bachelors Degree in a relevant field
· Proven experience in customer service or sales is an added advantage
· Good written and verbal communication skills
· Excellent coordination and interpersonal skills
· Strong problem-solving abilities
· Able to work efficiently in a fast-paced environment