Customer Service Representative at Jam Courier
Customer Service Representative
Jam Courier
Jobs In Accra
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Jam Courier is seeking the services of qualified, hardworking, and experienced individuals for the position of Customer Service Representative. The successful candidate will respond to calls, messages, and emails about orders and deliveries. The ideal candidate must have excellent written and verbal communication skills. The following are the responsibilities and qualifications for the position;
Responsibilities
i. Respond to calls, messages, and emails about orders and deliveries
ii. Keep customers informed about their package status and any updates
iii. Handle complaints and delays quickly, professionally, and with care
iv. Assist with orders – help place, modify, or explain delivery options
v. Coordinate with dispatch and warehouse teams to ensure smooth deliveries
vi. Use digital tools to log issues and follow up with customers until resolved. Must be tech-savvy and comfortable working with basic systems
Qualification
i. Good written and verbal communication skills
ii. Excellent coordination and interpersonal skills
iii. Good analytical skills
iv. A keen eye for detail
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