Pedex is seeking the services of qualified and hardworking individuals for the position of Customer Service and Sales Representative. The ideal candidate will be responsible for answering customer inquiries via phone, email, chat or in-person. The ideal candidate must have strong communication and interpersonal skills. The following are the responsibilities and qualifications for the position;
Responsibilities
· The candidate will be responsible for answering customer inquiries via phone, email, chat or in-person
· The candidate will be responsible for providing information about products, services and company policies
· The candidate will handle customer issues and troubleshoot product or service-related problems
· The candidate will be responsible for assisting customers with orders, returns, exchanges and refunds
· The candidate must ensure a positive customer experience and maintain customer satisfaction
· The candidate will be responsible for keeping detailed records of customer interactions
Qualification
· Strong written and verbal communication skills
· Excellent interpersonal and coordination skills
· Good knowledge of social media and digital communication
· Must be able to work remotely
· Proven work experience in customer relationship management