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Customer Support at Alt Solutions

Customer Support

Alt Solutions

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Role Summary

Alt Solutions is looking for a proactive Customer support personnel to be the face of our fintech platform. In this role, you will provide high-quality support to our users, helping them navigate our digital lending and financial services. You will be responsible for building trust, resolving technical issues, and ensuring every customer has a seamless experience with our technology.

Key Responsibilities

       i.          Provide fast and accurate support to customers through in-app chat, WhatsApp, email, and phone

     ii.          Guide new users through the digital onboarding process and assist with KYC verification requirements.

    iii.          Troubleshoot and resolve technical issues related to app functionality and digital transactions.

   iv.          Assist with loan-related inquiries, payment troubleshooting, and mobile money integration issues.

     v.          Document customer feedback and recurring technical bugs to help our product team improve the platform.

   vi.          Maintain a high level of customer satisfaction by delivering empathetic and professional service at all times.

Required Skills & Qualifications

       i.          Minimum of a diploma or degree in Communications, Business, or a related field.

     ii.          Exceptional verbal and written communication skills in English and at least one local language.

    iii.          Strong tech-savviness with the ability to quickly learn new software and troubleshoot mobile apps.

   iv.          Proven ability to remain calm and professional while handling difficult or emotional customer situations.

     v.          Deep empathy for the customer's journey and a genuine passion for financial inclusion.

   vi.          Strong organizational skills and the ability to manage multiple support tickets simultaneously.

  vii.          Basic understanding of fintech concepts like mobile money, digital wallets, and interest rates.

viii.          Previous experience in a customer-facing role within a tech or financial services company is preferred.

 

 

How to Apply

Apply for Customer Support

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