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House General Manager at Forest Hotel

House General Manager

Forest Hotel

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Forest Hotel is seeking qualified and hardworking individuals for the position of General Manager. The Hotel General Manager oversees the day-to-day operations of the hotel to ensure smooth functioning, profitability, and guest satisfaction. This role involves managing staff, maintaining service standards, ensuring compliance with policies, and driving business growth through effective financial and operational strategies. The following are the responsibilities and qualifications for the position;

Job Description/Requirements

Key Responsibilities:

       i.          Operational Management: Oversee daily operations of the hotel, ensuring all departments (marketing, front desk, housekeeping, food and beverage, maintenance, and security) run smoothly and meet established standards.

     ii.          Staff Management: Recruit, train, and supervise hotel staff, ensuring high levels of service and performance. Conduct regular evaluations and foster a positive work environment.

    iii.          Guest Relations: Address guest complaints and queries promptly, ensuring a positive experience that encourages repeat business. Personally welcome VIP guests and anticipate their needs.

   iv.          Financial Oversight: Manage budgets, forecast revenues, and control expenses to maximize profitability. Maintain financial records and ensure compliance with health and safety regulations.

     v.          Marketing and Promotion: Develop and implement marketing strategies to promote the hotel and its services. Develop and implement strategies to maximize revenue, increase occupancy, and improve overall profitability. Oversee the planning and organization of events and promotional activities. Establish strong relationships with stakeholders, travel agencies, corporate clients, and local communities. Stay updated on industry trends and implement innovative practices to improve competitiveness.

   vi.          Compliance and Standards: Ensure compliance with licensing laws, health and safety regulations, and hotel policies. Regularly review and update standard operating procedures (SOPs).

  vii.          Strategic Planning: Collaborate with department heads to develop and implement strategies that align with the hotel's goals, including service enhancements and operational improvements.

Job Requirements:

       i.          Bachelor’s degree in Hospitality Management, Business Administration, or related field

     ii.          Proven experience as a Hotel General Manager or in a senior management role within the hospitality industry at least 5 years.

    iii.          Strong leadership, decision-making, communication, and people management skills.

   iv.          Excellent communication and interpersonal abilities.

     v.          Financial acumen with experience in budgeting, forecasting, and revenue management.

   vi.          Knowledge of hotel management software and industry regulations.

  vii.          Ability to remain calm and professional under pressure. 

How to Apply

Apply for House General Manager

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