Workshop Manager at Van Vliet Automotive

Job Brief:

Manage and lead a team by allocating workload, and managing the day-to-day operations in the workshop

and off-site tasks. Required to co-ordinate resources and liaise with internal and external key contacts

to ensure work is delivered on time and to a quality standard.

Responsibilities:

·       Responsible for job allocation and job flow in the workshop and off-site. Including job scheduling and labour allocation for daily operations.

·       Co-ordinate all resources, schedules and activities to effectively manage jobs.

·       Ensure supplies are ordered for each job, correct job numbers are used and time records are logged correctly.

·       Identify clients’ needs and be ready to explain/demonstrate those which may involve technical descriptions of parts and the way they may be used.

·       Assist with quotations, purchasing materials and quality checks, by the WASP.

·       Ensure closure of job cards checking that all tasks, spare parts, lubricants and hours worked are recorded and documented according to workshop policies and procedures.

·       Regularly report progress on each job and quickly communicate delays or concerns with the Operations Manager. Report on manpower overruns or shortfalls.

·       Ensure adequate maintenance of tools, equipment, and other materials in the service area.

·       Conduct quality control checks on equipment under repair and upon completion, always ensuring MAN standards in the process and the VVAG WASP.

·       Respond to customers’ requests for updates on the status of their jobs and keep the communication channels open to ensure the information is accurate.

·       Develop and implement systems to record, file and store information about customers’ enquiries by the WASP.

·       Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved.

·       Promote a Health and Safety culture within the workshop and report all faults and defects encountered within the work area or with equipment used.

·       Review customers’ service orders and inspect the quality of repairs before the release of vehicles.

·       Receive and review feedback from customers and follow up to ensure customer satisfaction Work with senior management to investigate customer complaints and concerns arising from products and suggest appropriate solutions.

·       Plan and prepare an annual budget submission to the Operations Manager for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions.

·       Prepare monthly reports and KPI’s for analysis. Investigate trends in order to implement strategies to enhance productivity and boost revenue.

·       Provide feedback to staff that are performing to the expected level and ensure human resources are informed of trends in performance.

Key Skills:

·       Strong analytical with administrative competence.

·       Attention to detail and quality control standards.

·       Strong organizational and planning skills.

·       Strong communication and people skills, with emphasis on customer service.

·       Troubleshooting and diagnostic skills.

Requirements:

·       Diploma/Degree in Mechanical / Automotive Engineering.

·       Min. of 3 years experience managing an automotive workshop.

·       Extensive Knowledge of mechanical issues, warranties, service and general repairs.

·       Computer literate with a solid understanding of Microsoft applications.

·       Ability to advise customers on the required jobs in a timely, professional manner.

·       Must hold and maintain a valid Driver’s License - Class C or above.