Account Management Support at Amalitech

Hybrid work model – 3 days from office, 2 days remote
Job Location – Ghana (Accra, Takoradi, or Kumasi)
Job Type: Full-time, 40 hours/week.

Company Description

AmaliTech is a global consulting and technology services provider, enabling businesses to scale their digital capabilities, accelerate innovation, and bridge critical tech talent gaps.
With a team of over 500 professionals operating across Germany, the US, Ghana, and Rwanda, we blend the strategic insight of tier-one consulting expertise with the technical excellence of certified software engineers and data scientists to deliver digital solutions at globally competitive rates.
Our services-spanning consulting, AI, data analytics, cloud transformation, cybersecurity, web & app development, and managed services-are tailored to meet the unique needs of our clients while ensuring smooth, real-time collaboration across global teams.
As a social business, we reinvest our surplus into initiatives that advance skill-building and inclusion in the tech space in sub-Saharan Africa.

Job Description

We are seeking a highly skilled Sales and Account Management Support to strengthen our Sales and Client Management operations. This role requires strong communication skills, attention to detail, and hands-on expertise with tools such as MS Office (Excel, PowerPoint), Confluence, and CRM systems like Pipedrive.
As a Sales and Account Management Support, you will collaborate closely with Sales Managers, Account Managers, and Technical Delivery Managers to drive efficiency in daily operations, prepare and align contracts, and support invoicing, reporting, and back-office processes. You will play a key role in ensuring timely and accurate billing, monitoring KPIs, and supporting risk management activities to enable seamless operations across client-facing and internal teams.

 Key Responsibilities

• Prepare contracts in alignment with the Sales and Account Management teams
• Support the invoicing process, including preparation of timesheets, ensuring timely and accurate billing
• Work closely with Technical Delivery Managers to support day-to-day operations, e.g.,
  
  
• Monitor and consolidate key performance indicators (KPIs),
• Assist in regular performance and stakeholder reporting or
• Support with risk management activities and follow-up on individual measures
• Support Sales Back-Office tasks and outreach-related activities in close collaboration with the Sales Team
• Assist with presentation preparation for pitches, proposals, and internal updates
• Contribute to overall back-office efficiency and smooth coordination of internal processes.

 Qualifications

• Degree in Business Administration or related fields
• Minimum of 2 years’ experience in B2B sales or executive assistance (preferably in the IT sector/ IT project management)
• Previous experience in an international working environment is a strong advantage
• Strong communication and interpersonal skills with the ability to navigate different stakeholder levels
• Excellent verbal and written English skills
• Structured, detail-oriented, and solution-oriented working style
• Proficiency in MS Office (Excel, PowerPoint), with strong working knowledge of project management tools such as Confluence and CRM systems such as Pipedrive
• Highly process-oriented mindset with the ability to learn quickly and adapt to dynamic business needs.

 Additional Information

Persons with Disabilities (PWDs) who need further assistance and support for the application process should please reach out to our HR Team by sending an email to recruitment@amalitech.com. Should you contact our HR team, kindly provide us with information about your disability and how you would need assistance to complete our application process regarding your specific situation.