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IT or Network Support Officer at Flour Mills of Ghana Limited

IT or Network Support Officer

Flour Mills of Ghana Limited

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Job Summary
The IT/Network Support Officer will be responsible for maintaining the integrity and performance of FMGL’ s network infrastructure. This role includes the support, management, and troubleshooting of all network-related hardware and software, ensuring optimal network performance and security.

Job Description/Requirements
Duties & Responsibilities
•  Monitor network performance to ensure system availability and reliability.
•  Perform regular network troubleshooting to resolve connectivity issues and ensure optimal performance.
•  Maintain and administer computer networks and related computing environments, including hardware, systems software, applications software, and all configurations.
•  Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP.
•  Implement and manage firewall and VPN solutions to secure the network.
•  Ensure network security by implementing appropriate measures and protocols.
•  Conduct regular network vulnerability assessments and audits.
•  Stay updated with the latest network security practices and protocols.
•  Provide technical support to users, addressing network-related issues promptly.
•  Collaborate with the IT team to identify and resolve complex network problems.
•  Maintain accurate and up-to-date network documentation and diagrams.
•  Prepare detailed reports on network performance, status, and incidents.
•  Research and recommend network and security upgrades and enhancements.
•  Participate in the planning and implementation of network projects and upgrades.

Other Skills:
•  Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
•  Demonstrated written communication skills to create useful support logs.
•  Analytical and problem-solving skills to troubleshoot and diagnose issues.
•  Time management skills to provide updates and fixes within a promised time frame.
•  Multitasking skills to assist multiple employees at once.
•  Listening and observational skills to recognize warning signs that indicate potential problems.
•  Customer service skills to interact professionally and positively with employees and coworkers.

Qualifications:
•  HND or Bachelor’s degree in Computer Science, Information Technology, or related field.
•  Proven experience as a IT/Network Support Officer or in a similar role.
•  Strong knowledge of network infrastructure, architecture, connectivity, protocols, and security.
•  Proficiency with network diagnostic, monitoring, and analysis tools (e.g., SolarWinds, Wireshark).
•  Proficiency with RMM tools for efficient remote work support
•  Experience with network hardware (e.g., routers, switches, firewalls) and network operating systems.
•  Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.
•  Excellent problem-solving skills and attention to detail.
•  Strong communication and interpersonal skills.

 

How to Apply

Apply for IT or Network Support Officer

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