Front Desk Receptionist at Margins-ID Group

The Front Desk Receptionist is the first point of contact for customers, guests, and others visiting or calling the company. Therefore, the role holder must be skilled at creating a welcoming environment. The receptionist must be a motivated self-starter with a high level of interpersonal skills, excellent written and verbal communication competencies, and the ability to handle multiple projects at once with a smile.

Principal Duties and Responsibilities

       i.          Responsible for receiving visitors in person or on the telephone; answering or referring inquiries professionally.

     ii.          Maintaining employee and department directories as a guide for directing visitors.

    iii.          Review and distribute incoming mail to specified recipients

   iv.          Determine the purpose of callers and forward calls to the appropriate personnel or departments.

     v.          Enforces basic security procedures as dictated by the organization and ensures that all guests have been issued relevant guest passes and are not unescorted whilst on the premises.

   vi.          Monitoring Outlook calendar appointments and ensuring that all guests admitted have valid appointments.

  vii.          Responsible for handling minor customer issues, resolving complaints from guests, and escalating issues beyond their capacity to resolve, when necessary, promptly.

viii.          Responsible for placing outgoing calls and conference calls as needed

General

       i.          Ensures compliance with company rules and regulations in the reception area.

     ii.          Maintains and stocks basic office supplies

    iii.          Drafts, reviews, and proofreads office documents

   iv.          Responsible for basic data entry as assigned

     v.          Compile reports on overall customer satisfaction.

   vi.          Working cross-functionally with other departments to ensure that the objectives of the business are being met and outcomes are being delivered.

Minimum Requirements

       i.          Fluency in multiple languages, especially French, is a requirement.

     ii.          Optimistic, perceptive, resourceful, solution-oriented, and tech-savvy.

    iii.          Ability to handle sensitive and confidential materials and matters with discretion and tact.

   iv.          High standards of personal integrity and adherence to professional and ethical standards

     v.          Ability to work independently and adjust to changing priorities and demands associated with a changing environment.

   vi.          Strong phone and verbal communication skills, along with active listening

  vii.          Familiarity with CRM systems and practices

viii.          Customer focus and adaptability to different personality types

   ix.          Excellent data entry and typing skills

     x.          Superior listening, verbal, and written communication skills

   xi.          Self-motivated and capable of working collaboratively across multiple teams.

  xii.          Ability to work on multiple projects in a fast-paced environment

xiii.          Ability to ask prying questions and diffuse tense situations.

xiv.          Strong time management and decision-making skills.

 xv.          Ability to multi-task, adapt to change, set priorities, and manage time effectively