First National Bank is seeking the services of qualified, hardworking, and experienced individuals for the position of an Underwriter. The ideal candidate will be responsible for assessing the risk of the applicant based on the risk profile. The following are the responsibilities and how to apply for the position;
About the job
Job Description
i. To provide an effective and efficient service to clients by obtaining the correct medical and setting of underwriting requirements telephonically, that need to be referred to a Senior Underwriter for sign-off. Facilitation of such requirements related to new and existing business.
ii. Conducting tele interviews or tele-underwriting to assist applicants in completing their life insurance application for a new policy or changes to an existing policy by asking prescribed questions about health and other risk information, accurately recording the responses in the administration system
iii. Assess the risk of the applicant based on the risk profile.
iv. Set requirements, synopsizing, and underwriting decision-making of cases with mandatory referral within the agreed SLA and target mandates.
v. Ensure the resolution of underwriting enquiries and cases.
vi. Participate in Chief Medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
vii. Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
viii. Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilise IT systems to ensure accuracy of documentation.
ix. Ensure adherence to organisational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
x. Ensure all risks to the company are mitigated, identified, and escalated where necessary.
xi. Maintain product knowledge to respond to customer queries effectively and accurately.
xii. Stay abreast of industry regulations, trends, and best practices in underwriting.
xiii. Approve and countersign cases above the acceptance limits of the underwriter.
xiv. Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.
xv. Accurately capture underwriting and risk information into the company administration system, and utilise IT systems to ensure accuracy of documentation.
xvi. Maintain a service level agreement to reach set targets.