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Customer Service Personnel at Health Tech Ghana

Customer Service Personnel

Health Tech Ghana

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  • 1. Scroll down patiently and read the description and qualification of the Job
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Health Tech Ghana Limited is seeking the services of qualified and hardworking individuals for the position of Customer Service Personnel. The candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues and ensuring a positive customer experience. The role involves handling customer interactions via web (AI), email, online chats, phone, and in-person. As follows are the responsibilities and qualifications for the position;

Responsibilities

·       The candidate will respond to customer inquiries promptly and professionally through various communication channels (web AI), email, online chats, phone and in-person)

·       The candidate will be responsible for providing accurate information about products, services and company policies.

·       The candidate will be responsible for identifying and resolving customer complaints or issues efficiently and effectively.

·       The candidate will record and escalate customer issues to the appropriate department or accounts manager when necessary.

·       The candidate will be responsible for building and maintaining positive relationships with customers.

·       The candidate will maintain detailed records of customer interactions and transactions.

Qualification

·       Excellent communication and interpersonal skills

·       Strong problem-solving abilities

·       Proficiency in using customer service software

·       Ability to handle stressful situations and remain calm under pressure

·       Strong organizational and time management skills

 

How to Apply

Apply for Customer Service Personnel

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