Jac Motors Ghana is seeking the services of qualified and hardworking individuals for the position of Customer Service Advisor. The ideal candidate will be responsible for handling customer inquiries, processing orders, and offering solutions to ensure a seamless experience. The ideal candidate’s ability to communicate effectively, solve problems and collaborate with team members will be essential in maintaining customer satisfaction. As follows are the responsibilities and qualifications for the position;
Responsibilities
· Customer Support
· Communication
· Product Knowledge
· Problem-Solving
· Order Processing
· Feedback Collection
· Record keeping
· Compliant Handling
· Team collaboration
· Crisis Management
Qualification
· Excellent written and verbal communication skills
· Good coordination and interpersonal skills
· Proven customer service experience, preferably in the automotive industry
· Knowledge of automotive services and products
· Strong organisational and multitasking abilities