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IT Officer at FAWE Ghana

IT Officer

FAWE Ghana

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About FAWE Ghana
The Forum for African Women Educationalists (FAWE) Ghana is a non-governmental organization that is non-political, voluntary, charitable, non-sectarian, and does not discriminate based on race, ideology, colour, nationality, or religious persuasion. At FAWE Ghana, we promote gender equity and equality in education in Ghana by fostering favourable policies and attitudes toward girls' education.


Job Summary
The IT Officer plays a pivotal role in driving FAWE Ghana's mission by serving as the primary administrator for the organization's Microsoft 365 cloud environment, core IT infrastructure, and digital tools. This dual-focused role balances high-level cloud portal management-including identity and access controls (Entra ID), security and compliance policies (Purview, Intune, MFA/Conditional Access), and collaboration workloads (Exchange, Teams, SharePoint) with hands-on system administration.
The Administrator is responsible for maintaining on-premise and field hardware, local networks/Wi-Fi, IT asset inventories, and vendor/ISP relationships. Additionally, this position acts as a key technical partner for program execution by managing data collection platforms (KoboToolbox, Power BI), maintaining the organizational website, supporting virtual events, providing staff training, and ensuring strict compliance with local privacy laws (Ghana Data Protection Act, 2012) and donor requirements.

Key Working Relationships

·       Internal: Program teams, Finance & Administration, Communications & advocacy team

·       External: IT vendors, ISPs, consultants, Head Office IT team and Other FAWE Chapters' IT Officers

Key Responsibilities

·       Portal Management: Oversee configuration and operation across core portals (M365 Admin Centre, Entra ID, Exchange, Teams, SharePoint, and Intune).

·       Identity & Access Management (IAM): Manage user lifecycles, groups, administrative units and Role-Based Access Control (RBAC).

·       License & Cost Optimization: Monitor license pools, track usage, automate assignments and audit active users.

·       Service Health: Track M365 service health, advise on updates or deprecations and handle escalated support issues.

·       Exchange Online: Manage mail flow rules, anti-spam configurations, address lists and mailbox permissions.

·       Teams & SharePoint: Manage site architecture, meeting policies, external sharing and data retention rules.

·       Security Standards: Enforce MFA, Conditional Access, PIM and password policies in Entra ID.

·       Purview & Compliance: Oversee DLP policies, retention labels, ediscovery and audit logging.

·       Device Management (Intune): Manage device compliance, app deployment and endpoint configurations.

·       IT Support & Systems Administration: Install, configure and maintain computers, printers and other IT systems; provide first- and second-line support to staff.

·       Network Management: Manage office and field networks, internet connectivity and Wi-Fi systems; monitor performance and troubleshoot issues.

·       Data & Digital Tools: Support data collection tools (KoboToolbox, ODK, Tableau, Power BI) for M&E and research.

·       Website, Social Media & Communications: Support digital platforms used for advocacy, maintain the FAWEGH website and design flyers with the Communications Officer.

·       IT Assets & Vendors: Maintain asset inventory, manage procurement and vendor/ISP relationships.

·       Compliance & Security: Ensure adherence to the Ghana Data Protection Act, 2012 (Act 843) and donor requirements; implement backup, disaster recovery and cybersecurity protocols.

·       Events & Training: Support virtual meetings, webinars and hybrid events; develop user guides and training materials for staff.

·       Reporting: Maintain user databases and ensure timely submission of reports on application usage.

How to Apply

Apply for IT Officer

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