Operations Manager at Instaclean
Operations Manager
Instaclean
Jobs In Accra
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How to Apply
- 1. Scroll down patiently and read the description and qualification of the Job
- 2. Click the Apply Here button and follow the instructions provided. Goodluck.
Instaclean is seeking the services of qualified, hardworking and experienced individuals for the position of an Operations Manager. Instaclean is an on-demand cleaning app connecting Ghanaian homes and businesses with trained, vetted cleaners at the tap of a button. We are growing fast and we need a sharp, relentless operator to run and scale our ground operations.
Why This Role Matters
Instaclean is early. That means the person in this role will have a direct, visible impact on how we operate, how we grow, and how we treat the cleaners and customers who depend on us. You will build the systems from scratch. What you put in place will outlast your first year and set the standard for every market we enter after Accra.
What You'll Own
1. Recruit, vet, train, and retain a high-performance cleaner network across Accra
2. Build operational systems, SOPs, and quality frameworks from the ground up
3. Hit and maintain a 4.5+ average customer rating every single month
4. Drive booking volume growth through operational excellence and cleaner reliability
5. Run field supervision and resolve issues before customers feel them
6. Report directly to the founder and contribute to company strategy
What Success Looks Like
1. 95%+ job completion rate
2. 4.5 customer satisfaction rating
3. 80%+ cleaner retention
4. Month-on-month booking growth
At 6 months: operations run without founder involvement. At 12 months: we are ready to expand to a second city, because of the systems you built.
Who We're Looking For
We want someone who has been tested, not just trained. The ideal candidate comes from a background where execution under pressure is the norm, not the exception. This includes people from banking and finance operations, logistics and supply chain, startups and tech ops, or any high-pressure field environment.
Beyond background, we are looking for:
1. 3 to 5 years in operations, logistics, service delivery, or team management
2. Someone who solves problems before being asked and documents the fix so it does not happen again
3. A natural people manager who earns trust without needing authority
4. Comfortable with ambiguity, fast timelines, and imperfect information
5. Data-literate: you track what matters, cut what does not, and report clearly
6. Accra-based, mobile, and available for field work
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