Secretary at Sirri Tours

Secretary

Sirri Tours

Jobs In Accra

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How to Apply
• 1. Scroll down patiently and read the description and qualification of the Job
• 2. Click the Apply Here button and follow the instructions provided. Goodluck.

Job Summary

A Secretary in a Travel and Tour agency is responsible for providing administrative support to ensure efficient operation of the office. This role supports managers and employees through a variety of tasks related to organization and communication, contributing to the overall success of the agency by ensuring tasks are completed accurately and delivered with high quality and in a timely manner.

Key Responsibilities:
Administrative Support:

·       Manage daily office operations and maintain office supplies inventory.

·       Schedule and coordinate meetings, appointments, and travel arrangements for managers and employees.

·       Prepare and modify documents including correspondence, reports, drafts, memos, and emails.

Customer Service:

·       Handle customer inquiries and provide information about travel and tour services.

·       Assist clients with travel and tour bookings, changes, and cancellations.

·       Resolve customer complaints in a professional and courteous manner.

Documentation and Record Keeping:

·       Maintain and update client files, ensuring all information is accurate and up-to-date.

·       Handle confidential and sensitive information with discretion.

·       Prepare and distribute daily, weekly, and monthly reports as required.

Communication:

·       Act as the point of contact between executives, employees, clients, and external partners.

·       Answer and direct phone calls, taking messages and forwarding calls as necessary.

·       Handle incoming and outgoing mail, packages, and deliveries.

Coordination and Logistics:

·       Coordinate travel arrangements for clients, including booking flights, hotels, and transportation.

·       Assist in planning and organizing tours, ensuring all logistics are handled efficiently.

·       Support the development of travel itineraries and tour packages.

Office Management:

·       Maintain a clean and organized office environment.

·       Monitor office expenses and handle basic bookkeeping tasks.

·       Ensure all office equipment is properly maintained and serviced.

Qualifications:

·       HND or equivalent; additional qualifications as an Administrative Assistant or Secretary will be a plus.

·       Proven administrative or secretarial experience.

·       Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

·       Excellent time management skills and the ability to prioritize work.

·       Strong organizational skills with attention to detail.

·       Excellent written and verbal communication skills.

·       Ability to work independently and as part of a team.

·       Customer service orientation and interpersonal skills.

·       Familiarity with travel booking software and tools is an advantage.
 

 

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