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Reservations Officer at Tutu Luxury

Reservations Officer

Tutu Luxury

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Tutu Luxury is seeking the services of qualified, hardworking, and experienced individuals for the position of a Bookings and Reservations Officer. The successful candidate will coordinate and manage all client bookings, ensuring accuracy and efficiency in scheduling. The following are the responsibilities and qualifications for the position;

Mission
You will be accountable for managing Tutu Luxury’s booking and reservation operations, ensuring seamless service delivery for both short and long-term needs. Foster trust and satisfaction in the Tutu brand by providing efficient booking support, handling client inquiries professionally, and adopting innovative scheduling solutions

Key Criteria/Requirement

  • A minimum of a bachelor’s degree in Business Management, Hospitality, or a related field
  • A minimum of 5 years of experience in booking and reservations management, ideally within high-end hospitality, executive transportation, or luxury service industries
  • Proven ability to handle Executive Suite/VIP/CIP clientele
  • Strong organizational skills for managing complex schedules and coordinating multiple reservations
  • Excellent client service and communication skills, with experience in ensuring seamless, high-quality client interactions
  • Ability to create and maintain efficient booking processes, ensuring accuracy and timeliness
  • A verifiable clean background with a reputation for integrity, professionalism, and reliability

Duties

  • Coordinate and manage all client bookings, ensuring accuracy and efficiency in scheduling.
  • Respond promptly to client inquiries and requests, providing clear and professional communication.
  • Maintain and update reservation systems, ensuring all bookings are correctly done and organized.
  • Handle any changes, cancellations, or special requests, adapting to client needs while maintaining service standards.
  • Develop and nurture relationships with clients and partners to enhance service quality and maintain loyalty.
  • Collaborate with the operations team to ensure that all bookings are prepared and executed according to client specifications.
  • Conduct follow-ups with clients post-service surveys to gather feedback and identify areas for improvement.
  • Provide regular reports on booking performance, client satisfaction, and service quality to management.
  • Manage vendor scheduling and tracking to ensure efficient service execution.
  • Maintain real-time tracking of vehicles to monitor locations and adherence to schedules.

 

How to Apply

Apply for Reservations Officer

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