IT Manager at Genser Energy Ghana Ltd

Division / Department: Organizational Development (ODV) / Information Technology (IT)

Location: Corporate Office, Accra, Greater Accra, Ghana (West Africa)

Report Directly to: VP of Organizational Development

Designation Level: Departmental Head

OBJECTIVE: The IT Manager will be responsible for leading all day-to-day operations of the Information Technology (IT) function and will be responsible for managing the company’s IT operations (infrastructure, networks, security, hardware/software, programming, etc.) as well as driving company-wide optimization initiatives through identifying inefficiencies, bottlenecks in processes and procedures, and deploying the right technologies.

This role requires a proactive leader with a strong background in project management and process improvement.

KEY RESPONSIBILITIES:

INFORMATION TECHNOLOGY (IT)

Technology Strategy & Optimization Initiatives:

• Identify opportunities for optimizing IT processes and systems.
• Develop and implement strategies to improve system performance, reliability, and security.
• Plan and oversee IT projects, ensuring they are completed on time, within scope, and within budget.
• Collaborate with senior management to identify and prioritize IT needs.
• Implement best practices for IT operations and continuous improvement.

Security & Compliance:

• Develop and implement IT security policies, protocols, and procedures to protect company data and systems.
• Ensure compliance with industry standards, regulations, and legal requirements.
• Conduct regular security assessments and audits to identify and mitigate risks.

Innovation & Research:

• Stay current with technological trends and advancements, evaluating their potential impact on the company.
• Foster an environment of innovation and research, encouraging the exploration of new ideas and technologies.

Infrastructure Management:

• Oversee the maintenance and optimization of the organization's IT infrastructure, including networks, servers, and systems.
• Ensure the security, reliability, and scalability of IT systems and infrastructure.
• Manage hardware and software procurement and lifecycle management.

Project Management:

• Manage IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Coordinate with cross-functional teams to ensure project alignment with business objectives.
• Monitor project progress, resolve issues, and report on project status to senior management.
• Oversee the management of vendors and external service providers.

Support & Maintenance:

• Oversee the provision of technical support to staff, ensuring timely resolution of IT issues.
• Oversee and improve the IT helpdesk and ensure high levels of user satisfaction.
• Monitor system performance and address any issues proactively.

PROCUREMENT & LOGISTICS

• Manage all Purchase and Service Order Agreements relating to the IT function.

FINANCE & COMPLIANCE

• Prepare monthly budget of the IT Department. Ensure the budget is in line with the department’s scheduled activities.
• Follow-up with the Finance and Supply Chain departments on the release of funds for approved expenses.

ORGANIZATIONAL DEVELOPMENT

• Supervise the team to execute assigned projects within deadlines and budget.
• Develop and implement necessary measures to ensure flexible work practice and team building.
• Carry out performance appraisals and development plans (including training) with subordinate staff.
• Implement training and development program for staff in line with technical and business needs.
• Coordinate the rotational schedule (on and off duty) of subordinate staff.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or any related field is mandatory.
• Master's degree in Business is mandatory.
• Multicultural experience is mandatory.
• Certifications such as CompTIA Security+, Cisco CCNA, or Certified Information Systems Security Professional (CISSP) are a plus.
• Proficiency in French is a plus.

KNOWLEDGE & EXPERIENCE:

• A minimum of 10+ years of experience in IT Management, with a focus on optimization, process improvement, integration, and software migration.
• Proven experience managing large-scale IT projects and leading cross-functional teams.
• Strong knowledge of IT infrastructure, networking, databases, and software development lifecycle.
• Hands-on experience with computer networks, network administration, and network installation.
• Experience with cloud computing, cybersecurity, and data management is highly desirable.
• Certifications such as PMP, ITIL, or CISSP are a plus.

COMPETENCIES:

• Strategic Vision: Drive projects towards improving efficiencies based on processes and procedures.
• Strong Leadership: Ability to deal with technical, financial, and HR issues in a continually changing business environment.
• Flexibility: Ability to operate flexible work practices to achieve optimum results.
• Good Communications: Consistently communicate. Be a good listener and negotiator.
• Ability to engage with different communities, contractors, clients, suppliers, and senior management.
• Work Diligently: Manage multiple projects and deliver in a timely manner. 
• Training and Development: Accountable for self-development, training, and development of subordinates.
• Optimization: Navigate complexities and uncertainties, and drive efficiency by use of technology.
• Organizational Skills: Excellent planning, organizational and time management skills, and ability to coordinate activities across a wide range of disciplines.