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IT Support Specialist at Docutech Ltd.

IT Support Specialist

Docutech Ltd.

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Docutech Ltd. is seeking a Managed Print Services (MPS)-focused IT Support Specialist to join our team. This position is ideal for a technically skilled and service-oriented professional who can deliver exceptional customer support, optimize print environments, and ensure the smooth operation of multifunction printers, copiers, and related IT systems. You will play a key role in implementing and supporting MPS solutions for clients, helping them reduce costs, improve workflow, and maintain reliable print infrastructure. The following are the responsibilities and qualifications for the position;

Key Responsibilities

·       Technical Support & MPS Implementation

·       Customer Service & Account Management

·       Monitoring & Reporting

·       Product & Market Knowledge

·       Continuous Improvement

Requirements

·       Bachelor's degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.

·       At least 2 years of experience in IT support or technical servicing, with direct exposure to Managed Print Services or enterprise print solutions highly desirable.

·       Proven hands-on experience with the installation and servicing of printers, copiers, and multifunction devices.

·       Strong troubleshooting and problem-solving skills for hardware, software, and network-related issues.

·       Ability to install and configure print management software and integrate devices into client networks securely.

·       Excellent customer service orientation and professional communication skills.

·       Strong organizational skills with the ability to work independently and under pressure.

 

How to Apply

Apply for IT Support Specialist

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